Support

Side Channel Studios LLC

Contact Us

For any questions, bug reports, feature requests, or other inquiries about any of our Apps, please reach out through our contact page. Include the name of the App, your device model, and your operating system version in your message. Screenshots are very helpful for bug reports.

We read every message and aim to respond within 48 hours on business days.

Frequently Asked Questions

How do I download your apps?

Most of our Apps are available on the Apple App Store. Search for the app name or visit its page on our website for a direct link. Some pro apps are also sold directly on this site. Direct purchases hand you a license key on screen as soon as payment clears, and the app itself downloads from its product page.

What are the system requirements?

Each App’s system requirements are listed on its App Store page and on its detail page on our website. In general, our macOS Apps require macOS 13 (Ventura) or later and run natively on both Apple Silicon and Intel Macs. iOS Apps generally require iOS 17 or later.

Do your apps collect my data?

The vast majority of our Apps collect no data whatsoever. All processing happens on your device. Each App’s App Store listing includes Apple’s privacy nutrition label, and each App has its own privacy policy linked from its detail page. See our company-wide Privacy Policy for full details.

How do I request a refund?

App Store purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase you’d like refunded. Direct purchases from this site include a 14 day refund window. See our refund policy for both paths.

I bought direct. Where is my license key?

Your key appears on screen as soon as your payment clears, on the page checkout returns you to. Your receipt arrives by email separately and carries a receipt number rather than the key itself. If you closed the page or lost the key, look it up on the license page with the email you bought with and that receipt number.

Can I use a direct purchase on a new Mac?

Yes. Install the app on your new Mac and enter the same license key. One license covers the Macs you personally use.

How do I manage or cancel a subscription?

Subscriptions are managed through your Apple ID. On your iPhone or iPad, go to Settings > [Your Name] > Subscriptions. On your Mac, open the App Store, click your name, then Account Settings > Subscriptions. You can change your plan, cancel auto-renewal, or review billing history. Cancellations take effect at the end of the current billing period.

I found a bug. How do I report it?

Please contact us with:

The name of the App
A description of the issue and steps to reproduce it
Your device model (e.g., MacBook Pro 14” M3, iPhone 15 Pro)
Your operating system version (e.g., macOS 15.2, iOS 18.1)
Screenshots or screen recordings if possible

Can I request a feature?

Absolutely. Contact us and tell us what you’d like to see. We read every request and prioritize features based on user demand.

Do you offer volume or education pricing?

For volume purchases (businesses, schools, organizations), Apple offers volume purchasing through Apple Business Manager and Apple School Manager. Contact us for any questions about volume licensing.

Is my purchase transferable to another device?

Yes. All purchases are tied to your Apple ID, not your device. You can download any purchased App on any device signed in with the same Apple ID at no additional cost. For macOS Apps, this includes any Mac signed in with your Apple ID. For iOS Apps with subscriptions, your subscription is active across all devices using the same Apple ID.

App-Specific Support

Each App has its own dedicated support page with app-specific FAQs, system requirements, and contact information. Visit the App’s detail page on our Apps catalog and click “Support” for app-specific help.

Legal

For legal inquiries, including DMCA notices, intellectual property concerns, or legal process, please contact us with “Legal Inquiry” as the subject.